Mayhem at Santacruz(E) bus station

Come 6 pm and its mayhem time at the Santacruz(E) BEST Bus Station. Head for the 507 Ltd. stop ( for the bus that goes to Nerul) and you will witness BEST at its WORST. Infact its all that they can do. Read on ...


All due to poor scheduling and complete ignorance of traffic conditions on the routes that their buses ply on. People are made to queue up for boarding the buses. Everyone does that diligently. Then a bus comes in. People board it. And then the 'topi' (BEST Ticket checker - also known as TC - with the blue cap) yells out that this bus wont be going and one should board the bus standing on the other side. Naturally there is mayhem - first to get out of this bus and then to scramble into the other one. Bad for elderly persons and women. But then did one expect BEST to care about this. Infact this scene takes place religiously every day, without fail. The blue topis are usually(always) clueless about which bus is in a position to leave (blame it also on poor maintenence of thier buses).


BEST takes pride in calling itself the best bus service in the country. This is a load of crap. If one sees the way their grouind staff handles basic operations, one would puke. Totally pathetic scene. No wonder, that inspite of such grand infrastructure at their disposal, they are running into losses - and the reason for it all = POOR MANAGEMENT.


BEST sucks.